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SM 315 MZ 11 LT 10 Calle Uria C.P. 77500, Cancún, Quintana Roo
info@shuttles.com.mx
+52 998 229 7783

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FAQ

If you don't see an answer to your question, you can send us an email from our contact form.

The best way to get to your Hotel, Airbnb or destination from Cancun Airport, is to use private transportation services, because private services are safer and more efficient, not to mention that they take you directly to your destination, without the need to make stops or wait for more travelers to arrive and depart.
Another method is renting a vehicle or using ADO (Bus Service), consider that ADO is a shared service and it will be necessary to wait until the bus is full to leave the terminals.

At Airport Shuttle you can pay for your reservation online using PayPal, credit or debit cards (Visa and Master Card). You can also pay cash on arrival*.

*You can only pay cash for daytime arrival services.

Currently, the customer service area only operates during the day, but scheduled transfers are available 24/7, 365 days a year.

You can make your reservation up to 12 hours in advance. We recommend that if you make a last minute reservation, please make the payment in order to guarantee your service.

No, all our services are private, this means that there are no waiting lines and no multiple stops before your destination.

In the case of your arrival, your driver will wait for you up to 40 minutes after your flight lands, because we know that once you arrive at the airport you have to go through customs and then collect your luggage. If you notice that it is taking you more than 40 minutes it is extremely important that you contact us to avoid a no-show.
In the case of departures, the maximum waiting time is 10 minutes, so we recommend you to check out before your scheduled pick up.

shuttles.com.mx is a leading provider of private transportation services in Cancun and the surrounding areas. We offer a variety of transportation options including private van, luxury car, and bus services.

Yes, we offer door-to-door service for all of our transportation services.

Yes, we offer discounts for groups of 10 or more. Please contact us for more details.

Yes, we offer baby and child car seats for an additional fee.

Yes, we have drivers that speak multiple languages including English, Spanish, French, and German.

Yes, we offer airport transfers for both Cancun International Airport and Cozumel International Airport.

We accept all major credit cards, PayPal, and cash.